Shipping policy
Shipping and delivery
Destinations and charges
Shipping is charged on all orders, including orders within Canada. We do not offer free shipping. Available services and shipping charges are shown at checkout and depend on your destination, order quantity and carrier coverage.
Shipping options
Standard tracked shipping: We select a lower-cost tracked carrier service suitable for your destination and the stated delivery estimate.
DHL Express: Available as a paid shipping option at checkout for supported destinations. Express transit times and availability vary by address and are not guaranteed to be faster for every route. Ghana currently has a DHL Express option only.
Checkout prices are available for one, two or three bags in our fixed-rate destinations. Each bag is packed in a separate parcel. For four or more bags, or if no shipping option appears for your address, please contact contact@chichu.online for a shipping quote before ordering.
Preorder timing
Preorder items are not currently in stock. Estimated delivery is 8–10 weeks from your purchase. If we cannot arrange shipment, all preorder customers will receive a full refund. Choosing DHL Express affects carrier transit after dispatch; it does not shorten production or preorder processing. See our Preorder Policy for full details.
Processing, dispatch and delivery
Orders ship from Toronto, Canada. Please allow 3–5 business days for processing and packing once the preorder bags arrive with us. This processing period does not begin on the date you place your preorder.
Estimated international carrier transit is 7–14 business days for Standard tracked shipping and approximately 2–8 business days for DHL Express after dispatch. These transit estimates are separate from the preorder wait and processing time. Delivery times are estimates, not guarantees, and may vary by destination, customs clearance and carrier delays. Domestic delivery options are shown at checkout.
Tracking
Once your order ships, you’ll receive a shipping confirmation email with tracking information.
International orders
We offer international shipping where delivery services are available. Import duties, import taxes and customs or courier clearance fees are not included in our product prices or shipping charges and are not collected at checkout. For deliveries outside Canada, the recipient is responsible for any applicable import charges. The courier or customs authority may request payment before or upon delivery. These charges depend on the destination and its customs rules and are separate from the shipping fee paid at checkout. Any applicable sales taxes collected by CHICHU are shown separately at checkout.
Address changes
To change your delivery address, email contact@chichu.online with your order number before dispatch. Address changes cannot be guaranteed once your order has shipped.
Lost or delayed parcels
If your parcel is delayed or appears lost, email contact@chichu.online with your order number. We’ll investigate with the carrier and keep you updated. If the parcel is confirmed lost, we’ll offer a replacement at no extra cost or a full refund, including shipping.
Other delivery issues
Contact contact@chichu.online with your order number as soon as possible if your parcel arrives damaged or is returned to sender.
Delays
Sea freight, customs and carrier delays may affect estimates. If our estimated dispatch date changes, we’ll email you with the revised timeline. While your preorder is delayed, we’ll provide updates at least every two weeks. You can cancel before dispatch for a full refund, including shipping. Nothing in this policy limits your rights under applicable consumer law.